Privacy Policy
Last updated: June 10, 2026
CallCatch ("CallCatch," "we," "us") provides a missed-call recovery service for service businesses. When a business misses a call, CallCatch texts the caller on the business's behalf, qualifies the job over SMS, and delivers a lead to the business. This policy explains what we collect, how we use it, and the choices you have. Questions: support@try-callcatch.com.
Information we collect
- Business account data from the contractors who sign up: name, email, business name, phone numbers, timezone, and service area.
- Caller data processed on behalf of our business customers: the caller's phone number, the contents of the SMS conversation, and the lead details captured (issue type, urgency, property type, ZIP, callback time).
- Billing data: subscription status and identifiers. Card details are handled by Stripe; we never see or store full card numbers.
- Operational data: message delivery status and basic logs needed to run and secure the service.
How we use information
We use the data solely to operate the service: to text callers back, qualify and deliver leads to the relevant business, send account and lead-alert notifications, process subscription billing, and maintain security. We do not use caller phone numbers for our own marketing.
SMS / messaging program
See the full SMS program disclosure at SMS & Consent. Consent: by calling a business that uses CallCatch, you consent to receive an SMS follow-up about your service inquiry from that business. CallCatch sends this transactional SMS on the business's behalf (for example, a follow-up after a missed call). The first message identifies the business by name and includes "Reply STOP to opt out." Message and data rates may apply, and message frequency varies. You can reply STOP at any time to opt out, or HELP for help. Opting out stops messages for that business. We do not use this number for marketing.
We do not sell or share mobile information, phone numbers, or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. Phone numbers are shared only with the messaging and telephony providers strictly necessary to deliver the messages you receive.
SMS missed-call alerts (business owners)
Business owners who sign up for CallCatch can opt in to receive SMS missed-call alerts at the mobile number they provide. Opt-in is optional and separate from email alerts, and is never a condition of purchase. When you opt in we collect your mobile number and a consent record to deliver these notifications. We do not sell, rent, or share your mobile information or SMS consent with third parties or affiliates for marketing or promotional purposes. We share it only with our messaging provider (Twilio) strictly to deliver your messages, and as required by law. Message frequency varies with your missed-call volume (up to 10 messages per day); message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms.
Service providers
We share data only with vendors that help us run the service, under contractual confidentiality obligations: Twilio (voice and SMS), Stripe (payments), Resend (email delivery), and Supabase and Vercel (database and hosting). We do not sell personal information.
Retention and security
We retain data for as long as needed to provide the service and meet legal obligations, then delete or anonymize it. Access is restricted and tenant data is isolated. No method of transmission or storage is perfectly secure, but we take reasonable measures to protect your information.
Your choices
Callers can opt out of SMS at any time by replying STOP. Businesses may access, correct, or delete their account data, or request deletion of lead data, by contacting support@try-callcatch.com.
Your privacy rights
Depending on where you live (including under the California Consumer Privacy Act/CPRA and similar laws in Virginia, Colorado, Connecticut, Utah, and other states), you may have the right to know what personal information we hold, request access to or a copy of it, request correction or deletion, and opt out of any sale or sharing of personal information. We do not sell or share personal information. To exercise a right, email support@try-callcatch.com; we will verify and respond as required by law, and will not discriminate against you for exercising a right.
Cookies and analytics
We use strictly necessary cookies to keep you signed in, and a small set of first-party measurement parameters (for example, UTM tags) to understand how visitors find us. We do not use third-party advertising cookies.
Children
CallCatch is a business service and is not directed to children. We do not knowingly collect personal information from individuals under 18, and the service is not intended for anyone under 13.
Contact
CallCatch — support@try-callcatch.com