SMS Messaging & Consent
Last updated: May 28, 2026
Program
CallCatch missed-call follow-up. When you call an HVAC business that uses CallCatch and the call goes unanswered, the business sends one automated SMS to follow up on your service request and qualify the job (issue, urgency, ZIP, callback time). This is conversational customer-care messaging on behalf of a business you initiated contact with — not marketing.
How consent is given
By calling the business, you consent to receive an automated SMS follow-up about your service inquiry. The business's call-answering system (voicemail / IVR) discloses this with language such as: "Sorry we missed your call. We'll text you back to follow up on your service request. Reply STOP to opt out." Your inbound call to the business's published number constitutes consent at the point of call — a consumer-initiated prior business relationship under standard customer-care messaging rules.
What we send
A short SMS exchange per missed call: a greeting that identifies the business by name, a few qualifying questions, and a confirmation. One follow-up conversation per missed call — no recurring messaging, no marketing, no promotional content.
Frequency & costs
Message frequency varies (typically 5–8 messages over a few minutes per missed call). Message and data rates may apply per your mobile carrier.
Opting out
Reply STOP at any time. We also honor UNSUBSCRIBE, CANCEL, QUIT, END, REVOKE, and OPTOUT. We send one confirmation and stop messaging from that business immediately.
Help
Reply HELP for a help response, or email support@callcatch.io.
No data sharing
We do not sell, share, or exchange mobile information, phone numbers, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Numbers are used only to deliver the single SMS follow-up to the consumer who initiated contact.